FOEBN
Frequently asked questions.
Product, ordering and policy information from the existing store FAQs.
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping on orders over $60 to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
Free Shipping:
• Cost: Free shipping on orders over $60
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
If an item arrives damaged, contact [email protected] with a description of the issue and the item concerned. Before returning an item, contact the store for the return address and instructions. Read the Refund & Return Policy for the applicable conditions.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1. What about the fabric of the clothes?
The fabrics of our clothes are carefully selected, and they are very comfortable to wear, ensuring that customers have the best wearing experience.
2. Will these clothing accessories fade or discolor?
Care requirements and resistance to fading vary by item. Follow the product page and the care label for the item you own. For example, the Emma Sweater is listed as dry clean only, while the Rose Cardigan specifies a cold hand wash and drying flat. The Dena Tennis Bracelet listing warns that repeated exposure to sea salt water and chlorine can contribute to fading. Do not apply a general salt-water soak to all clothing or accessories, and do not soak an item marked dry clean only. If the instructions are unclear, contact [email protected] with the product name or link before cleaning.
3. Can the shoes be machine washed?
To ensure optimal maintenance of your shoes, we recommend following the instructions on the washing label. For certain special materials or designs of shoes, hand washing or using specific cleaning agents may be necessary.